It was 23:52 at night when a regular customer sent me a text saying "disaster with my laptop, had to shut down quick then restarted Outlook will not open" as with most business people he is 100% reliant on email for communication.
I fired up my laptop and made a remote connection via LogMeIn and quickly found the cause was a corrupted profile which I repaired so my customer was back working in about 15 minutes.

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